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Digital Reference Services Bibliography

FYI -- listserv posting from Bernie Sloan:

This past weekend I finished a long-overdue update of my Digital Reference Services Bibliography:

http://www.lis.uiuc.edu/~b-sloan/digiref.html

There are now more than 700 items listed in this bibliography, related to the topic of online or virtual or digital reference services, i.e., the provision of reference services, involving collaboration between library user and librarian, in a computer-based medium. These services can utilize various media, including e-mail, Web forms, chat, video, Web customer call center software, Voice over Internet Protocol (VoIP), etc.

Approximately 40% of the items listed in this bibliography are available via the Web. Links have been provided to direct you to those resources.

Feel free to contact me with questions or comments.

Bernie Sloan
Senior Library Information Systems Consultant, ILCSO
University of Illinois Office for Planning and Budgeting

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